Shipping policy

Order Processing
All orders are processed within 1–2 business days. You will receive a confirmation email once your order is shipped.

Shipping Destinations
We currently ship to all 50 U.S. states. International shipping may be available in the future—stay tuned!

Shipping Methods & Delivery Time

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 1–3 business days

Delivery times may vary depending on your location and carrier.

Shipping Costs
Shipping costs are calculated at checkout based on your selected shipping method and location. Free standard shipping is available on orders over $50.

Order Tracking
Once your order is shipped, you will receive a tracking number via email so you can follow your package every step of the way.

Damaged or Lost Packages
If your order arrives damaged or is lost in transit, please contact our support team within 7 days of delivery at support@thrivemoss.com. We will assist you promptly with a replacement or refund.

Note

  • Please ensure your shipping address is correct to avoid delays.

  • Holidays and peak seasons may slightly affect delivery times.